This section outlines how competent authorities in the European Union can contact us in relation to legal matters, including, but not limited to, removal orders under Regulation (EU) 2021/784 concerning the dissemination of terrorist content online, as well as other lawful requests related to regulatory compliance, national security, or public interest.
This contact point is reserved for competent authorities of EU Member States and other regulatory bodies. It is intended for the submission of legal or regulatory requests, including but not limited to:
- Removal orders under Regulation (EU) 2021/784;
- Complaints regarding unlawful or abusive content;
- Official inquiries related to national security, law enforcement, government abuse reports, or compliance matters.
Please note: This is not a public customer support channel. General inquiries, commercial messages, or end-user support requests will not be processed via this contact.
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Provider: VMachines & Servers OÜ
Registry Code: 14673197
Jurisdiction: Republic of Estonia
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📞 Contact for Competent EU Authorities
This is the designated contact point for competent authorities under Article 15 of Regulation (EU) 2021/784.
**📱 Phone (24/7):** 
**🕒 Availability:** 24/7 monitoring and response capability
**⏱ Response Time:** Within 1 hour of receipt of a valid removal order
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🗂 Procedure for Submitting Removal Orders via Phone
Competent EU authorities are invited to initiate the removal request process by calling our designated legal contact line. During the call, the following information should be provided or confirmed for validation and coordination:
- The name of the issuing authority and its legal basis under Regulation (EU) 2021/784
- A concise description of the terrorist content and the justification for its removal
- The specific URL(s) or IP address(es) of the hosted content in question
- Contact details of the official responsible for follow-up communication
If the request is deemed valid and falls within the scope of the Regulation, a **dedicated and secure email address will be provided during the call** for submitting the formal removal order in PDF or digitally signed format.
> ⚠️ Please note: This email address is not published on the website in order to prevent misuse, spam, or unsolicited communication. It is disclosed only to competent authorities via direct contact.
Upon receipt of the formal removal order, the Operator will take all necessary steps to remove or disable the identified content within the mandatory one-hour timeframe.
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❗ Important
This contact point is strictly reserved for competent authorities of EU Member States for the submission of legally valid removal orders under Regulation (EU) 2021/784, as well as other official legal or regulatory requests, including those related to law enforcement, national security, or regulatory compliance.
It is not intended for general customer support, abuse reports, DMCA notices, or commercial inquiries. Any non-official communications submitted through this channel will not be processed.