Here are some steps you can take to troubleshoot RDP connection issues:
- Check the network connection: Make sure that both the local device and the remote computer are connected to the internet. Also, check that the IP address of the remote computer is correct and that the necessary ports are open and not blocked by any firewall
- Check the Remote Desktop settings: Ensure that Remote Desktop is enabled on the remote computer, and that the user account you are attempting to use has permission to remotely access the computer.
- Check the RDP client settings: Ensure that the RDP client is configured correctly, and that the correct IP address and login credentials are being used.
- Try another RDP client: If the RDP connection is not working with one client, try connecting with a different one, to see if the issue is with the client software.
- Check for updates: Make sure that the RDP client and remote computer's Operating System are up-to-date, and that you are using the latest version of the RDP client software.
- Check for malware: Make sure that the local device and the remote computer are not infected with malware that could be causing the connection issues
- Check logs: Check the event logs on the remote computer and local device for any errors or warning messages that could provide clues to the cause of the connection issue.
- Contact the administrator: If you are unable to resolve the issue on your own, contact the administrator of the remote computer or the hosting provider to see if they can assist in resolving the issue.